CLASSIC AND COLLECTABLE CLUB INSURANCES LTD
38 Railway Road, Coleraine, Co Londonderry, BT52 1PE, 028 703 44321
www.cccinsurance.co.uk
We act as an Appointed Representative of Autoline Direct Insurance Consultants Limited on your behalf. We select specialist insurance products from a limited panel of Insurers, details of which are available on request. Our service includes: advising you on your insurance needs; arranging your insurance cover with Insurers; helping you with any subsequent alteration to the Insurance which we have placed on your behalf; dealing with claims on your behalf. For Classic Legal Expenses and Breakdown we have selected one provider MIS Ltd for its value and service.
Autoline Direct Insurance Consultants Limited are members of the Financial Services Authority (FSA) and are regulated by their Codes of Practice and Rules. Their FSA authorisation number is 300071 and their permitted business is arranging general insurance contracts. This can be verified on the FSA’s register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 6061234. A copy of the code and rules can be viewed on this Website.
Treating Customers Fairly is at the heart of CCC Insurance Limited’s dealings with its customers. We constantly strive to provide the highest quality advice and service and regularly assess all aspects of our business to ensure that they impact positively on our customers.
The remuneration we receive for our services is a percentage of the Insurance Premium (known as brokerage or commission). Refunds for the reduction or cancellation of cover will be allowed net of brokerage. Refunds of premium will be sent to you within 48 hours of their becoming due, i.e. when they are collected from your insurer on our monthly statement. We reserve the right to charge a fee in addition to the Insurance Premium for the arrangement, amendment, renewal or cancellation or any Policy. These fees are in respect of Personal Insurance only and are as follows:
Arranging New Policies - £15 to £25
Mid-term adjustments - £15.00
Renewals - £15 to £25
Mid-term Cancellations – £15.00
Personal lines/retail policies cancelled during the ‘Right to Cancel’ period will be subject to an administration charge of £15.00, in addition to the premium charged by the insurer for the period of cover provided.
Occasionally we may arrange a policy on which we earn no commission (a net-premium policy) and in these cases we will advise you of the arrangement fee before you take the policy out. Specific charges, which apply to individual policies will be shown on the Initial Disclosure Document applicable to your policy. The specific charge and purpose of any additional charges will always be advised to you in advance.
Prior to the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be advised of the level of commission which we receive from underwriters. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
Under the terms of our agreements with the Insurance Companies with whom we place business, we normally receive premiums you pay to us as an Agent of the Insurer. All insurance premiums you pay to us are protected in a Non-Statutory Trust Account until we pay insurers. We may use premiums kept in this account to provide credit to our customers, and, as result we maintain additional capital resources and strict credit-control and monitoring procedures, as required by the FSA. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance.
The aim of the trust is to protect the client in the event of the failure of the firm, or the failure of the bank or a third party where the money may be held. In such a circumstance, the firm’s general creditors should not be able to make claims on client money as it will not form part of this firm’s property.
The FSA require that Firms wishing to operate non-statutory trusts have adequate resources and they set a higher capital requirement for the Firm. The FSA also require an independent audit concerning the adequacy of the Firm’s systems and controls. The fact that we will hold money on trust gives rise to fiduciary duties which will be owed to you until the client money reaches the insurer or product provider. CCC Insurance Ltd believes this flexibility is in the best interests of clients. If we do not hear from you to the contrary then we will consider that you are in agreement to us keeping your money in a non-statutory trust.
We always endeavour to provide a first class service. However, should you have cause for a complaint, you should, in the first instance, contact us by telephone (028) 703 44321, by fax (028) 703 51733 or in writing to the following address:
Pamela Doherty, CCC Insurance Ltd, 38 Railway Road, Coleraine, BT52 1PE or by email to broker@jcaminsurance.co.uk
We will provide you with a copy of our full complaint procedure and respond to you promptly. We will keep you informed of the progress of your complaint and aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing, and will track the progress of the complaint and responses of that party.
After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for an independent assessment and opinion. The FOS Consumer Helpline is on 0845 080 1800 and their address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS (www.fscs.org.uk).
You have a legal right to cancel your policy for any reason, subject to no claims having occurred, with 14 days of receiving the full terms and conditions. You will always be advised where this Right applies. A charge will apply for the period of cover provided, and, in addition, we make an administration charge as detailed above. After expiry of this 14 day period the insurer cancellation charges will apply and these may be on a short period rate rather than for the cover provided. Please refer to your policy for full details of the insurer charges.
If you wish to cancel a policy you must advise us in writing, prior to expiry of the 14-day cancellation period, to our usual office address.
We will assist you in the conduct and negotiation of claims. All incidents likely to give rise to a claim must be notified to us immediately. We will advise you of the appropriate action to be taken. In relation to liability and Motor Insurances especially, you should not admit liability and third party correspondence should be sent to us immediately, without acknowledgement. Claims can be notified on 028 703 44321.
We will treat all your personal information as private and confidential to us and anyone else involved in the normal course of arranging and administering your insurance, even when you are no longer a customer. We will not give anyone else any personal information except on your instructions or authority, or where we are required to do so by law, or by virtue of our regulatory requirements. We may use information we hold about you to provide information to you about other products and services, which we feel may be appropriate to you. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries please write to us at our usual address.
We normally accept payment by guaranteed cheque or a range of credit/debit cards.
The English language will be used for all communications, the contractual terms and conditions, and any information we are required to supply to you, before and during the duration of the contract.
This agreement shall be governed by the Laws of the United Kingdom of Great Britain and Northern Ireland and the parties agree herewith that any dispute arising out of it shall be subject to the jurisdiction of the English and Northern Irish Courts.
It is your responsibility to provide complete and accurate information to insurers via CCC Insurance Ltd when you take out an insurance policy, throughout the life of your policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, statements of fact, claims forms and other documents are full and accurate. Please note that if you fail to disclose any information or change in circumstances to your insurers which could influence the cost, or their decision to accept your insurance, this could invalidate your insurance cover, and could mean that part or all of a claim may not be paid.